A couple weeks ago I wrote about gay-bashing comments occurring in the Member Reviews section of Netflix. I sent them e-mail and snail-mail requesting that they investigate. I received a positive e-mail reply last week:
Dear Mr. J,
Thank you for your letter. I apologize for the delayed response. Ms. Kilgore (Chief Marketing Officer) makes every effort to read each and every letter addressed to her, but is unable to personally reply to all of them. We appreciate you taking the time to forward us your inquiries regarding our service. Providing the best Unlimited Rental Service possible and addressing our customer's concerns are our top priorities. We are continually striving to improve our subscription service and all feedback and suggestions we receive are carefully reviewed.
Again we appreciate your concern. If you would like to discuss this further you may contact me at (408) 540-**** Monday through Friday from 6:00am to 2:30pm (Pacific Standard Time).